If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos, and Google Play.
Tips:
- Wrong guesses won’t kick you out of the account recovery process. There's no limit to the number of times you can attempt to recover your account.
- If you use an account through your work, school, or other group, these steps might not work. Check with your administrator for help.
- To recover an account for a child under 13 (or the applicable age in your country) you can reset your child's password.
Forgot your password
- Follow the steps to recover your Google Account or Gmail.
- Reset your password when prompted. Choose a strong password that you haven't already used with this account. Learn how to create a strong password.
Forgot the email address you use to sign in
- To find your username, follow these steps. You need to know:
- A phone number or the recovery email address for the account.
- The full name on your account.
- Follow the instructions to confirm it’s your account.
- You’ll find a list of usernames that match your account.
Someone else is using your account
If you think someone is using your Google Account without your permission, follow the steps to
recover a hacked or hijacked Google Account or Gmail.
Can’t sign in for another reason
If you have another problem,
get help signing in.
Recover a deleted Google Account
If you recently deleted your Google Account, you can follow the steps to
recover your account.
Still can’t sign in
Create a new account
If you can’t sign in, try
these tips for account recovery.
If you still can’t recover your account, you can
create a new Google Account. When you do, you can follow these steps to
avoid getting locked out of your Google Account.
Avoid account & password recovery services
For your security, you can't call Google for help to sign into your account. We don’t work with any service that claims to provide account or password support. Do not give out your passwords or verification codes.
Almost all of us have
Google accounts jam-packed with personal data, whether our
emails,
contacts, appointments, or
text messages. So, when we lose access to our Google account, it has the potential to be an earth-shuddering disaster in the making. But there’s no need to have a nervous breakdown just yet, though. You can take various recovery steps to recover a Google account and regain control of your data to
stay secure online.
QUICK ANSWER
Recovering a Google account depends on how you lost it in the first place. If you forgot your password, that's easy to fix. If you were hacked, things just got a lot more complicated, but not impossible. Everything revolves around the
Google account recovery link.
JUMP TO KEY SECTIONS
If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos, and Google
support.google.com